SHIPPING & RETURNS

Shipping Policy

We offer free shipping worldwide.

The jewelry will be made within 14 business days from the time of payment and will be sent by insured express shipping with no extra charge.

All of my designs are sent by insured express mail worldwide and takes up to 7 working days for shipping.
If you have placed a Custom order this may take longer due to the nature of Custom design and make. 
Shipping may be delayed in the event of holidays or bad weather.
If you have not received your package after 30 business days please contact us at hilab.jewelry@gmail.com and we will locate your item.

Note that the buyer is responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Return & Exchange Policy

We accept exchanges and cancellations

  Request a cancellation within: 7 hours of purchase.

  Request exchanges within: 14 days of delivery (subject to conditions).

 

The following items can't be exchanged:

  • Custom or personalized orders

  • Items on sale

  • Engagement rings

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.